The two CritiCall sections that fail the most candidates.
Audio Data Entry and Map Reading knock out more 911 dispatcher applicants than every other section combined. Run both drills below and see where you stand before test day.
28 KPMTypical minimum on audio data entry with multitasking. Typing while the caller is still speaking.
60 KPMTypical minimum on standard data entry with dispatch pop-ups interrupting you.
1 listenAudio plays once. No replay, no pause. Exactly like the real test.
Drill 1 of 2 · Audio Data Entry
Type it while you hear it.
Press play. A caller speaks once. Enter what you hear into the dispatch fields WHILE listening. Call 2 adds the part nobody warns you about: a dispatch alert that interrupts you mid-call.
Call 1: Residential caller
Fields unlock when the call starts.
Call 2: Plate check, with dispatch interrupt
Watch for the alert. You have 5 seconds to acknowledge it.
Drill 2 of 2 · Map Reading
The fastest route is not always the legal one.
Five questions, 30 seconds each. Watch the one-way streets: the shortest path on this map is illegal more often than not. That is the exact trap CritiCall sets.
One-way street (arrow = allowed direction)Two-way street
Your verdict
Complete both drills to see where you stand.
CritiCall is graded section by section. A strong total does not save you if one section is below your agency's cutoff. Find your weak section here, then fix it before it costs you the job.
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