CritiCall Test Prep 2024: Latest Syllabus & Free Practice Test

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879 Reviews|6869 Students|Last Updated: Apr 09, 2024

Embarking on the journey to become a lifesaving emergency dispatcher begins with conquering CritiCall, an assessment designed to test your skills and cognitive abilities. This assessment rigorously evaluates the diverse skills and cognitive abilities that are fundamental to performing under pressure. Our extensive prep course is your first step towards achieving excellence and readiness for a career at the heart of the emergency response.

This prep course has been crafted under the guidance of Maureen, an experienced dispatcher – who brings real-world expertise to your learning journey. It includes lessons with sample questions and strategies to help you master each topic individually. At the end of each topic, there are 3 to 4 sets of timed practice tests of different difficulty levels.

With us, every practice step brightens your journey to success!

CritiCall Prep Course Curriculum

The CritiCall test covers a wide range of topics, presenting questions in diverse formats under timed conditions. Let’s quickly look at the course modules and sample questions – custom-designed to provide a realistic practice environment.

Reading Comprehension

Tests your ability to understand remember, and apply what you read. It tests your reading skills and memory retention abilities, both of which hold significant importance in emergency communications.

Here is a sample question:

Reading Comprehension Sample Question


The art of calligraphy, once an essential skill for scholars and monks, has evolved into a form of expression merging writing and drawing. Traditionally, it required mastery over brush and ink to reproduce intricate scripts, representing not just words but the essence of the writer. Contemporary calligraphy has broken the boundaries of traditional scripts, allowing artists to weave their personalities into their creations. With the rise of digital technology, virtual calligraphy tools have become popular, offering endless possibilities for creativity while preserving the core essence of the art.

Question: An appropriate title for this passage might be?
  • A:

    Digital Tools: The Future of Art

  • B:

    The History of Writing and Drawing

  • C:

    Calligraphy: A Blend of Tradition and Modernity

  • D:

    Brushes, Ink, and Scripts: Tools of Monks

Correct Answer: C: Calligraphy: A Blend of Tradition and Modernity


The title should encapsulate the essence of the passage. Here, the transition of calligraphy from traditional to modern forms, including the influence of digital tools, is discussed, making (C) the most fitting title.


In the Spelling Test, you will be tasked with filling in missing words. These missing words will either be played in an audio form or multiple-choice options. While it may seem straightforward, spelling errors can alter meanings—a critical concern in emergency communication.

Here is a sample question:

Spellings Sample Question

Question: Choose the correct spelling:
  • A:


  • B:


  • C:


  • D:

    None of these

Correct Answer: (C) disappointment


Rule Applied: "Double 's' or 'p' Rule: Double the 's' or 'p' in certain words, such as 'misspelling' and 'disappointment.'

Map Reading & Geographic Directions

This part of the test is quite challenging and assesses your spatial understanding. The questions come in multiple-choice form where instructions are in audio or written formats. Depending on the situation provided, your task will mostly be about finding the shortest route or nearest emergency resource, etc.

Here is a sample question:

Map Reading Sample Question

Map 02
Question: What is the quickest route from Theatre to police station if the McGregory street is closed?
  • A:

    St. Vincent Street > Left to School Street > Right on Principal Street > Left on Borrelli Street

  • B:

    St. Vincent Street > Right to School Street > Left to 10th Avenue > Straight to East Street

  • C:

    St. Vincent Street > Straight to 10th Avenue > Right from Sport center.

  • D:

    St. Vincent Street > Right to School Street > Left from Short Street

Correct Answer: A) St. Vincent Street > Left to School Street > Right on Principal Street > Left on Borrelli Street


Short & Long Term Memory Recall

In the Memory Recall section of the CritiCall test, your ability to remember important details is put to the test. This section evaluates your short-term and long-term memory retention, both of which are necessary for emergency response as a dispatcher.

In the short-term memory test, you are required to quickly recall details right after a scenario is presented on your screen. Contrarily, the long-term memory test displays scenarios randomly, then asks related questions later on, interspersed among other questions you are answering.

Here is a sample question:

Memory Recall Sample Question

Memory Recall Sample Question

Multiple Choice
Data Entry

Sentence Clarity

In the Sentence Clarity segment, you’ll see similar scenarios and need to choose the one that communicates the message most clearly. It is easy and doesn’t need much thinking, but take a moment to read all options before deciding. It aims to test your communication skills – crucial for dispatchers.

Here is a sample question:

Sentence Clarity Sample Question

Question: Choose the passage below that is most clear:
  • A:

    After arriving at the accident scene, the paramedics, who were wearing blue uniforms, provided assistance to the injured driver in the red car.

  • B:

    The paramedics, wearing blue uniforms, provided assistance to the injured driver in the red car after arriving at the accident scene.

Correct Answer: B: The paramedics, wearing blue uniforms, provided assistance to the injured driver in the red car after arriving at the accident scene.


Option A introduces a descriptive clause ("who were wearing blue uniforms") between the subject ("the paramedics") and the action ("provided assistance"), creating ambiguity about who provided assistance. Option B adheres to the principle of eliminating ambiguity and conciseness by placing the subject immediately before the action, making it clear that the paramedics in blue uniforms provided assistance after arriving at the accident scene.

Data Entry

In the Data Entry segment, you will get questions about various typing tasks like simple text data entry, audio transcription typing, and entering alphanumeric information – under a timed setting, etc. Each question type has a custom interface which makes it all the more important for you to practice data entry questions in a realistic environment.

Our course provides a realistic custom-designed environment for practicing your data entry skills. Below is a screenshot from our practice test:

Data Entry Sample Question

Data Entry Sample Question

Test Your Accuracy & Precision

Multi-Tasking & Advanced Decision-Making

The Multitasking and Decision-Making segment of the CritiCall test is notably complex and challenging. Imagine you’re in the middle of typing information when suddenly, an emergency alert pops up on the screen, presenting a scenario that requires you to dispatch the appropriate team immediately. This segment tests your ability to swiftly shift focus, make a critical decision within a minute, and then resume your previous task, all within a timed environment.

To help you practice for this part, we have developed a specialized practice environment that simulates these multitasking and decision-making scenarios.

Here is free multitasking practice from our prep course:

Decision Making & Multi Tasking Sample Question


In the Prioritization section, you get different emergency scenarios, each varying in urgency and complexity. Some scenarios come with specific guidelines, while others rely on your judgment. The key skill tested here is your ability to quickly evaluate and order these situations by importance. This is crucial for dispatchers, who often handle several high-pressure situations.

Here is a sample question:

Prioritization Sample Question

Question: Decision Rules for Prioritization in order of priority
  1. Immediate threats to life or health.
  2. Crimes in progress or very recent violent crimes.
  3. Threats to property or non-immediate threats to personal safety.
  4. Non-violent or non-threatening situations that require investigation.

Task: Based on the above rules arrange the statements in order of priority.

  1. A caller reports that a group of children have climbed onto the roof of a three-story building and are playing there, laughing and shouting.
  2. A woman calls in whispering, saying she's hiding in her closet because she saw someone trying to break into her house through the back door.
  3. A store owner calls, stating that after reviewing security footage from the previous night, he discovered a break-in where a considerable amount of electronics were stolen.
  4. A local resident reports a stray dog roaming the neighborhood streets. The dog seems friendly and is wagging its tail but is causing minor traffic disruptions.
  • A:

    1 > 2 > 3 > 4

  • B:

    2 > 1 > 3 > 4

  • C:

    2 > 3 > 1 > 4

  • D:

    3 > 1 > 2 > 4

Correct Answer: B: 2 > 1 > 3 > 4.


  • Situation 2 is an immediate threat to life or health. There's a potential intruder, and the caller's life might be in danger.
  • Situation 1, while not a crime in progress, presents an immediate danger to the children playing on a high rooftop.
  • Situation 3 is a non-immediate threat since the crime has already happened, but it's a serious crime that requires attention.
  • Situation 4 is non-threatening and more of a public nuisance; thus, it's the least urgent.

Numerical Ability

The Numerical Ability segment features job-related math questions, covering addition, subtraction, and percentage calculations to arrive at the correct answer. These questions are predominantly multiple-choice, requiring you to select the correct option after performing the necessary calculations.

Dispatchers frequently need to swiftly compute essential information to offer timely assistance. This segment assesses your capacity to accurately and efficiently perform these calculations.

Numerical Ability Sample Question

An emergency unit was dispatched to cover two consecutive events. The first event's location was 120 miles away, and the unit covered this distance at a speed of 60 mph. Upon completion, they immediately traveled to the second event. If the second event was 15% farther than the first event and they reached there in 2 hours and 30 minutes.

Question: At what average speed did they travel to the second event?
  • A:

    72 mph

  • B:

    80 mph

  • C:

    55.2 mph

  • D:

    60 mph

Correct Answer: C: 55.2 mph



For the first event, the unit traveled 120 miles at 60 mph. The time taken would be:
Considering the formula Time = Distance / Speed

Time = 120 miles / 60 mph = 2 hours

For the second event, the distance was 15% farther than the first. That's an additional
0.15 × 120 = 18 miles Thus, the second event was 120 + 18 = 138 miles away.

They covered this distance in 2.5 hours (2 hours 30 minutes). So, the speed would be:
Speed = Distance / Time
= 138 miles / 2.5 hours = 55.2 mph

The closest option is:

Answer: C: 55.2 mph

Frequency of Information (Probability Determination)

The Probability segment assesses your ability to make informed decisions by selecting the most probable solution for a given situation. These questions require more than guesswork; they often involve calculations ranging from simple to complex.

Here is a sample question:

Probability Determination Sample Question

Throughout an evening shift, a dispatcher receives various reports of a suspicious individual lurking around the neighborhood. Based on the information:

  1. 4 calls mention a suspicious individual near the Central Park.
  2. 3 calls identify a similar presence near the Local Library.
  3. If the individual is at Central Park, there's a 65% likelihood he's wearing a blue hoodie.
  4. If the individual is near the Local Library, there's an 80% likelihood he's wearing a blue hoodie.
Question: If an officer spots someone in a blue hoodie, which location should they first associate with the suspicious activity?
  • A:

    Local Library

  • B:

    Central Park

  • C:

    Both locations have equal chances

  • D:

    Cannot determine with the provided details

Correct Answer: B: Central Park



Frequency of Calls:
The likelihood that a randomly chosen call is about the Central Park is 4 out of 7 (or approximately 57.1%).
The chance for the Local Library is 3 out of 7 (or about 42.9%).

Suspicious Individual's Clothing:
If the suspicious person is at Central Park, there's a 65% likelihood he's wearing a blue hoodie.
If the suspicious person is near the Local Library, the probability rises to 80%.

Combine the Two Probabilities:
Probability for Central Park AND the individual wearing a blue hoodie: 57.1% x 65% = 37.1%.
Probability for Local Library AND the individual wearing a blue hoodie: 42.9% x 80% = 34.3%.
When comparing the two, 37.1% is slightly larger than 34.3%. So, the individual in a blue hoodie is marginally more likely to be associated with suspicious activity at Central Park. The answer is B) Central Park.

Character Comparison

Character Comparison questions require you to compare strings of characters and find resemblance. These questions can be challenging as they involve closely resembling character sequences of alphanumeric strings with punctuation marks, which can be particularly confusing under time constraints. They can include VINs, addresses, names of people, or a combination of them.

Here is a sample question:

Character Comparison Sample Question

Question: Determine which of the options is an exact replica of the Vehicle Identification Number (VIN): JHMCR6F3XDC009083
  • A:


  • B:


  • C:


  • D:


Correct Answer: A. JHMCR6F3XDC009083


VIN numbers are long and often a mix of letters and numbers, making them complex to compare. Dividing the VIN "JHMCR6F3XDC009083" into smaller, more digestible sections like "JHMCR", "6F3X", "DC", and "009083" can help simplify the process.
Option B replaces the number '6' with the letter 'O'. Option C changes the number '0' in the sequence "009" to the letter 'O'. Option D skips a '0' in the sequence "009". Only Option A remains consistent with the original VIN across all sections.

Strategy Usage: Using the "Focus on One Section at a Time" technique is highly beneficial, especially for longer sequences like VIN numbers. By breaking it down, you transform a complex task into a series of simpler, more manageable comparisons.


Cross-referencing questions present a dataset, typically in a table format, along with related questions. Your task is to use the provided data to answer the question. Despite its apparent simplicity, this task can be challenging under time pressure. Questions may be delivered in audio format or the traditional written multiple-choice format – the objective remains consistent: refer to the provided data to answer.

Here is a sample question:

Cross-Referncing Sample Question

Last nameFirst nameAddressPhone NumberVINLicense Plate
HARTAMELIA7223 BAKER STREET316-946-18733GFEK14P6P12834567YJL362
ROBERTSLUCIA4112 ADAMS LANE713-678-99155J7RE98558L078915RMN 6799
FRYEOWEN8391 PINE ROAD774-489-57111FBP32Z25W195716446-YUP
WILSONGRACE2050 ROUTE 45398-343-9905WAUGFBFC6EN0912186XBC175
Question: What's the VIN of the person whose Last name is BAXTER?
  • A:


  • B:


  • C:


  • D:


Correct Answer: (B), 1HVBDRM3PH459982.

Call Summarization

In the Call Summarization section, you’ll listen to realistic audio clips depicting dispatch situations. Based on the call you heard, you will be asked questions in either multiple-choice or data-entry formats.

This segment evaluates your listening comprehension and decision-making abilities—critical skills for dispatchers who navigate life-and-death situations.

Call Summarization Sample Question

Listen to the audio clip here and answer the questions that follow:

Question: Where did the emergency occur?
  • A:

    Central Park Entrance

  • B:

    Derek's home

  • C:

    Sunny Meadows Farmer’s Market

  • D:

    Orchard Central Hospital

Correct Answer: C) Sunny Meadows Farmer’s Market

Vocalization Summary

The Vocalization Summary section assesses your ability to listen and accurately relay specific information vocally. Your task is to repeat the provided piece of information into the microphone, which may be presented to you in either audio or text format.

This segment primarily evaluates your vocal communication skills and clarity in relaying information back and forth.

We have a detailed lesson with some really useful tips to ace this segment of the test.

Take a look at our Criticall Course Modules

Our Exclusive Offerings

1000+ Practice Questions

From typing tests to multitasking - all covered. 100+ Numerical ability practice questions with explanations. Advance multitasking and decision-making in realistic test environment

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Real-world Simulations

Matching the complexity of the actual exam.


Maureen has gone above and beyond to create the best prep material.


Our syllabus covers all dispatch topics, suitable for any hiring agency.

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CritiCall Prep: FAQs

Our multitasking simulation mimics real emergencies. While performing dispatcher tasks like typing and data entry, sudden emergencies arise, demanding quick responses like real-life situations. These include urgent calls and critical updates, testing your ability to manage multiple tasks efficiently, especially during busy times.

Yes, our practice tests are timed to simulate the real exam environment, aiding in time management skills crucial for the actual test.

Our course materials are primarily online, but certain resources, like bonus lessons and interview preparation materials, can be downloaded for offline study, especially post the pre-employment test clearance.

Yes, the practice test gives you scores, and you can even check the mistakes you made by clicking on the ‘view questions‘ button provided.

Success on the CritiCall Test depends on individual performance. If you don’t pass after completing our course, you can retake the test or seek additional support to improve your skills.

You can study at your own pace with our flexible course options, available for one week, one month, or three months. Choose the duration that suits your schedule and access course materials accordingly.

For technical support, our dedicated team ensures quick assistance. Contact us via provided information, and we commit to responding within 24 hours. Note that response times may vary during holidays and weekends. Your satisfaction is our priority.

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Maureen Laneski

Created by: Maureen Laneski

Psychometric Tutor, Prepterminal Test Expert

6869 students,
, 879 Reviews

About the Author: Maureen Laneski’s Journey as a Dispatcher and CritiCall Trainer
Maureen Laneski is an experienced public safety communications expert, dispatcher, and trainer with 18 years of dispatch experience and a master’s degree in teaching. She was her department’s first certified communications training officer and has trained numerous dispatchers over 10 years. Maureen started as a part-time dispatcher while pursuing her college education and competed against 800 other applicants for a full-time position, which she secured despite a lack of guidance and preparation. Maureen’s experience fueled her passion for assisting others in the dispatch field, and she now contributes to Prepterminal’s CritiCall Rapid Prep by creating comprehensive preparation materials for future dispatchers.

Any questions about the course? Contact Maureen at [email protected]

Success Stories

Discover what 879 students said about us:

Hey, if you're getting ready to take the CritiCall examination, I've got a tip for you. You should definitely use this material that I used when I prepared for the test. It worked for me, and I passed the exam easily. This resource is the real deal and covers all the knowledge you need to know for the test. I found it extremely helpful, and I think it's a must-have for all first-time applicants. Trust me, you won't regret using it.

Brandon J

The information provided in this prep course is accurate. The guides explain the correct approach to the multiple-choice questions, and the Criticall simulation course provides valuable tips on time management and other aspects of the exam and recruitment process. Thanks to this prep course, I was able to pass the Critical Test and secure a job with Rural/Metro Corporation.

Nathaniel L.

I've taken the CritiCall test before, but I'm gearing up for an upcoming opportunity at the NY Police Department, so I wanted to make sure I'm fully prepared. I gotta say, this prep material is the most accurate and reliable one I've come across. Thanks a lot for creating it! It's been a huge help in getting me ready for the test. I may even come back to use it again in the future, but hopefully, I won't have to if I get the opportunity. Fingers crossed!

Marcey F

The preparation package includes valuable advice and tactics for enhancing not just reading speed, but also comprehension. Although some of the tips and strategies may seem obvious, it is helpful to be reminded of them. While there are some repeated points throughout the material, this reinforces the course's key messages.

Sophia W.

The prep course is packed with valuable information, but unfortunately, I didn't pass the CRITICALL test due to my typing speed. Despite typing at 67 words per minute, I struggled with unexpected emergency broadcasts during the exam. However, this material was helpful for the multiple choice questions, and the map reading section was important. I highly recommend this prep course for anyone preparing for the test.

Eric L.

This prep pack can help you prepare for the Criticall police test. If you study it thoroughly and complete the included tests successfully, you will likely be well-prepared for the actual exam. The tests in the prep pack closely resemble the real thing and can provide valuable guidance for becoming a dispatcher. I currently work for the NJ Police Department and found this prep pack to be a helpful resource.

Harry R

Thanks to this prep pack, I passed the Criticall test and now work for Convergys. The study guide is excellent and provides a step-by-step approach. The best part is that it explains the right answers and why they are correct.

Dwight J

The material in this prep pack closely matched the official Criticall exam I took this month. One thing that really stood out to me was the importance of typing speed. I struggled a bit during the exam because I wasn't quick enough, but the practice I did on typing helped me save time in other sections and finally pass.

Alberto A

Although I could have saved some time by skipping a few of the math-related sections, I'm glad I purchased this prep course from Prepterminal. It provided a clear idea of the types of questions on my exam, and the practice test at the end was a perfect reflection of the actual exam. I highly recommend this prep course for anyone who wants to excel on the 911 operator exam.

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This resource is valuable for anyone considering a career as a dispatcher. While the price for the prep course is a bit high, the quality of the exercises is very good. I highly recommend this online course for anyone interested in becoming a dispatcher or curious about the 911 call process.

John E.

Criticall Dispatch Primer System
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