Pressure window
15s
Emergency pop-ups
The publisher's candidate guide gives you 15 seconds to answer each on-screen emergency message, while your other task keeps running.
CritiCall Test Prep · Updated 2026
CritiCall Practice Test & Prep for the 911 Dispatcher Test
Practice audio, map, typing and multitasking the way the test runs them. Start with a free diagnostic (about 10 minutes, headphones on) and see which sections to fix first.
★ 4.3 Trustpilot
441 reviews
1,200+ dispatchers trained
800+ questions
PrepTerminal provides independently developed CritiCall preparation and is not affiliated with, endorsed by or sponsored by CritiCall, Biddle Consulting Group, Inc. or any hiring agency.
10 min · FREE
Instant weak-spot feedback
15 sections covered
PREPTERMINAL
READY
Practice for CritiCall like the real thing.
Audio, map, typing and pressure, designed around the way the assessment is experienced.
FREE DIAGNOSTIC
$68 QUICKPASS
15sections
800+questions
90daccess
MAP TASK
EMERGENCY ALERT15s response window
DATA ENTRYAudio + typing
MEMORYRecall under load
02 · The challenge
The CritiCall test is difficult because the pressure is built into the test.
CritiCall is graded section by section. A strong total does not save you if one section falls below the agency's minimum.
67
The Map Reading minimum the City of Alameda publishes, against an average overall score of 73.
You can beat the average and still be rejected on one section. Cut scores are set by each hiring agency, so train every section, not the total.
Graded per section
Multitask overload
One weak section decides
Performance
3
Key performance signals
Typing speed, data entry rate and accuracy can all matter separately.
Memory
1–3h
Recall under load
The publisher puts the session at one to three hours on average. Details have to stay in memory while other tasks keep coming.
Map reading
Timed
Find the route
Dense maps and directions create another timed decision while other work continues.
03 · What the test covers
The CritiCall test is more than a typing test.
Your agency picks which modules you sit. Most combine listening, reading, typing and deciding at the same time.
01
Multitasking
Handle competing tasks while the next alert, call or data point arrives.
02
Map Reading
Process routes, directions and visual information under time pressure.
03
Memory + Decisions
Recall details, prioritize information and choose the right response.
04
Typing + Data Entry
Enter information quickly while protecting accuracy under pressure.
04 · Why format matters
Practice the way the test actually works.
The test never gives you one skill at a time. Practice that trains each skill alone prepares you for a test you will not sit.
Generic / free practice
×Typing in isolation
×Map drills in isolation
×Little or no multitask pressure
×No clear weak-spot path
CritiCall-style preparation
✓Audio + maps + typing together
✓Timed alerts and task switching
✓Section-by-section practice
✓Performance feedback and next steps
05 · The solution
See QuickPass for $68
CritiCall QuickPass™: a focused prep system for test day.
Find your weak sections, train the right skills and rehearse the multitasking the test demands. CritiCall test prep built around the real format.
✓ Realistic simulations
✓ All 15 test sections
✓ Instant performance feedback
✓ Easy → Moderate → Hard
CRITICALL PRACTICE SIMULATION
LIVE TASK
AUDIO CHANNEL · INCOMING CALL
MAP + ALERTS + TYPING ACTIVE
Map readingReady
Audio recall82%
Data entry94%
Next drillModule 3
06 · What's included
Everything you need to prepare for the CritiCall Dispatcher Test.
Every module we train, with practice at three levels and feedback on where you lose points.
Core preparation
15 CritiCall test sections
Data EntryMap ReadingMemory RecallMultitaskingCall SummarizationPrioritizationDecision MakingCross ReferencingReading ComprehensionSentence ClarityProofreadingSpellingCharacter ComparisonNumerical AbilityProbability
Audio + visual + typing
Easy / Moderate / Hard
Instant feedback
90 days access
07 · How it works
From diagnostic to CritiCall test prep in three steps.
About ten minutes to find your weak sections. Then train them until they hold up under pressure.
01
Diagnose
Take the free diagnostic (about 10 minutes, headphones on) and identify the sections that need the most attention.
02
Train
Learn the section strategy, build skill from Easy to Hard and focus on the gaps that matter.
03
Simulate
Practice with audio, maps and alerts working together, then use feedback to repeat the weak areas.
08 · Who built it
Built for dispatcher candidates. Trusted by them.
Used by 1,200+ dispatcher candidates preparing for the assessment.
Maureen Laneski
CritiCall QuickPass™ author
Section strategies designed to help candidates prepare for the skills and pressure of the assessment.
4.3★ Trustpilot441 reviews1,200+ dispatchers trained
Read what candidates say about PrepTerminal on Trustpilot.
Trustpilot · 4.3 from 441 reviews
09 · Pricing
One plan. 90 days. $68.
One payment, no subscription. Full access for 90 days, with a 7-day money-back guarantee under our refund terms.
✓ All 15 CritiCall test sections
✓ 800+ practice questions
✓ Realistic simulations
✓ Instant performance feedback
✓ Audio questions in Memory Recall and Call Summarization
✓ Hiring-pipeline preparation
CritiCall QuickPass™ONE-TIME
$68
90 days of full access
✓ 7-day money-back guarantee · Secure checkout
- All 15 test sections
- Audio + map + typing simulations
- 800+ questions
- Instant weak-spot feedback
10 · FAQ
Questions before you start?
The questions candidates ask most before they start.
What is the CritiCall Dispatcher Test?
A computerized pre-employment assessment used in dispatcher hiring that can evaluate multitasking, map reading, memory, data entry, prioritization and related skills.
How hard is the CritiCall test?
Difficulty depends on the sections used and the preparation level. The key challenge is handling multiple tasks under time pressure.
Which sections might I see?
Your hiring agency chooses the modules, so combinations differ. QuickPass covers all 15 test sections listed above.
What typing speed do I need?
The publisher sets no single typing minimum. Your agency sets its own cut scores. What matters is holding speed and accuracy while other tasks are active.
Not sure your exam is CritiCall?
Use our dispatcher test identifier before you buy, so you know which assessment you need to prepare for.
What is the refund policy?
A 7-day money-back guarantee, under our refund terms. One payment, no subscription.
Get started
Ready to prepare for your CritiCall test?
Start with the free diagnostic or go straight into full preparation.
Sources and claims
- Map Reading minimum of 67 against an average overall score of 73: City of Alameda, Public Safety Dispatcher job bulletin, retrieved October 4, 2026.
- 15 seconds to answer each emergency pop-up: CritiCall Candidate Test Preparation Guide (2023), Biddle Consulting Group, retrieved October 4, 2026.
- One to three hours on average: CritiCall, information for dispatcher applicants, retrieved October 4, 2026.
- 800+ practice questions: 839 questions declared across the course's 52 scored quizzes, counted October 4, 2026.
- 1,200+ dispatcher candidates: 1,222 customers of our three dispatcher courses since January 2023, counted October 4, 2026.
- Trustpilot rating and review count: PrepTerminal on Trustpilot, read September 26, 2026.
- Price and access: the live product at checkout. Refunds: our refund terms.