2022 CritiCall Test (911 Dispatcher Exam) - Free Practice Test with Study Guide

| 7,576 students | Last Updated: Aug 05, 2022
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert

CritiCall Dispatcher Course

| 7,576 students | Last Updated: Aug 05, 2022
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert
  • Overview
  • Practice Test
  • Curriculum
  • Reviews

The CritiCall Test is the standard exam for new dispatchers in the US. It tests candidates on their ability in the following areas:

  • Map Reading
  • Decision Making
  • Memory Recall
  • Data Entry
  • Reading Comprehension
  • Basic Numeracy
  • Written Ability

All candidates seeking to start a career as a dispatch officer should prepare thoroughly for this exam, as job positions are limited and there are many applicants. Prepterminal’s CritiCall Dispatcher Course is the only complete preparation resource updated for 2022, with an 8-step curriculum to prepare you from the ground up to master this exam.

Don’t leave your next big opportunity to chance – click on Get Started now for immediate online access to the best CritiCall prep on the internet, and become a CritiCall pro in just 3 hours!

Take the CritiCall 911 Practice Test

The CritiCall test (also known as the 911 Dispatcher Test) is a computer-based assessment that measures if a candidate has the aptitudes and skills required to be a 911 call handler and dispatcher.

The CritiCall assessment comprises different sections, each measuring a specific aptitude. Some of the sections of this assessment demand that you complete tasks you will encounter within this job role. To be an eligible candidate for a 911 dispatcher position, you must ace all the sections of the test.

Emergency service agencies across the United States and Canada can tailor and administer the CritiCall software to suit their various recruitment demands, meaning candidates may be faced with slightly different variations of the CritiCall dispatcher test from state-to-state, or agency-to-agency.

However, it’s safe to say that employers are going to be screening all candidates in core tasks such as data entry, decision making, and multitasking.

What is the purpose of the CritiCall Test?

Hi, I’m Maureen Laneski. I’ve been a dispatcher for a small department just outside of Detroit for 18 years. I have a master’s degree in teaching and was our department’s first certified communications training officer. For over 10 years, anyone who sat in dispatch in our department had some or all of their training from me. The role of a 911 dispatcher, or call taker, comes with a great number of responsibilities, and as such, employers can be meticulous in their recruitment process.

Those working as handlers/dispatchers for the emergency services play a pivotal role in ensuring public safety. As such, a number of fundamental key skills are required in order to effectively carry out this job.

Finding candidates that can display competency in a number of key skills, across a variety of different tasks, is why assessment programs such as the CritiCall are so highly valued within the public-safety industry.

The CritiCall tests were developed in order to quickly and efficiently screen applicants in order to check for these key skills prior to any training they might receive if they are hired as a dispatcher, so that unqualified individuals may be filtered out prior to the application process. Today, there is fierce competition for the role of a 911 dispatcher. To be a successful candidate, you need to pass the CritiCall test. The CritiCall test is challenging, so you must be prepared and ready to put in the effort.

The test itself measures a variety of skills, each particular skill having a section dedicated to it. In order to become eligible to apply for a 911 dispatcher position, one must achieve the CritiCall ‘pass’ score.

The CritiCall assessment is broken down into a number of different modules, each designed to assess your competency in a number of skills relevant to the everyday duties of a 911 dispatcher. Some of these modules are more role-specific than others, like Map Reading and Decision Making for example, whereas others are a more basic test of your reading, spelling, and math skills. But regardless of their apparent workplace relevance, you must achieve the pass mark in each of them to successfully complete the assessment.

CritiCall Dispatcher Course

CritiCall Test Modules

PrepTerminal’s CritiCall Test preparation course is broken down into three different categories, each instructing, explaining, and testing you on a different aspect of the CritiCall test. Our guides are all interactive and include step-by-step methods for answering every type of question, as well as detailed explanations of practice test answers.

Attention to Detail

1. Computerised Data Entry

Listening to, or reading, data from a number of different sources and entering it quickly and accurately into a computer system via a keyboard.

2. Cross Referencing

Cross-referencing information from an address book and entering it quickly and accurately into a computer system via a keyboard.

3. Character Comparison

Identifying and highlighting differences between two tables of seemingly identical information.

Basic Reading, Writing & Math

4. Vocal Summarization

Summarising information from simulated 911 calls or conversations and entering it into relevant data fields.

5. Reading Comprehension

Comprehending written information from a number of different texts and then answering subsequent questions.

6. Spelling

Spelling a number of commonplace words to test the candidate’s ability to clearly and accurately relay information between callers and emergency services.

7. Sentence Clarity

Determining which sentence best clarified a set of facts from a list of similarly worded sentences.

8. Math

Calculating a number of basic math questions to test the candidate’s ability to perform tasks such as addition, subtraction and percentage work.

Dispatch Skills

9. Decision Making

Assigning emergency response units to incidents based on strict geographic and company protocol.

10. Memory Recall

Recalling sequences of numbers & letters from short-term memory. Sequences may be presented in written or spoken form.

11. Prioritization

Prioritizing and ranking the urgency of emergency incidents based on company protocol to help determine necessary dispatch response.

12. Map Reading

Reading and navigating a number of different maps to then choose the most efficient or suitable route for emergency service units to travel.

CritiCall Passing Scores

As the CritiCall exam consists of different sections corresponding to different skills, each section comes with its own passing requirement. When preparing for this exam, it is important to bear these requirements in mind; one cannot simply do exceptionally well at half of the exam and flunk the other half expecting to scrape a passing grade. Proficiency in all components is essential.

Basic Skills

Test Name Passing Score
Call Summarization 70%
Call Summarization with Multi-Tasking 70%
Reading Comprehension 60%
Spelling 70%
Sentence Clarity 70%

Dispatcher Skills

Test Name Passing Score
Memory Recall 70%
Numeric Memory Recall with Audio 70%
Suburban-Rural Map Reading 70%
Prioritization 70%

Attention to Detail

Test Name Passing Score
Data Entry with Multi-Tasking 60 KPM
Audio Data Entry with Multi-Tasking 28 KPM
Keyboarding 35 WPM
Cross-Referencing 70%
Cross-Referencing with Audio 70%
Character Comparison 70%

CritiCall Background Check & Panel Interview

When you apply for a dispatcher position, a background check will be carried out to ensure that you have no felony convictions, and to make a qualitative assessment of any previous convictions on your record. This does not necessarily mean that any non-felony convictions will immediately disqualify you from the role – previous convictions are considered on a case-by-case basis. This course includes a full written module that explores the background check in full detail so that you can properly understand what to expect.

In addition, you will face the dreaded panel interview in order for your prospective employer to know a little more about you as a person so that they can have a more three-dimensional view than would be provided by simply testing your cognitive/work-related skills. While the experience can vary for each individual, this course includes a guide on the best methods for your panel interview, so that you can set yourself apart from the competition and show the panel your best side.

How to Pass the CritiCall Test

The CritiCall is likely to be very dissimilar to any other kind of testing you’ve faced before and becoming familiar with the content of the test, the layout of the questions and the best, most reliable way to approach answers is your safest and fastest route to success. While you may find sets of practice questions for the CritiCall elsewhere online, our course is the only resource that also offers a route to success – not only do we provide the best practice resources available online, but we also provide fully-curated guide modules which explain the tactics needed in order to ace the test.

As far as specific preparation is concerned, our best advice is that you try your hand at practice tests before sitting down to take the real thing, like those offered by PrepTerminal. By learning with our guides and applying the knowledge gained in our practice test resources, you will be fully prepared for your CritiCall test and have a distinctive edge over your peers.

*Note: CritiCall Dispatcher and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website. Last updated: August 5, 2022
Created by: MaureenPsychometric Tutor, Prepterminal Test Expert
7,576 students -

I’m Maureen, Prepterminal’s CritiCall expert. Any questions about the course? Let me know at [email protected]


  • Oliver W.
    Did well on the test

    I was a tragedy on the practice test, but after I took the course I improved my result significantly and actually managed to pass the real test!

  • Soenke S.
    Very good courses, without them

    Very good courses, without them and train I would not so good succeed the real one.

  • marioemond
    real good stuff

    Makes it real!

  • Carol W.
    Thank God I got that course!

    This course improved my results by around 30% and I passed! Totally worth the money!

  • Tim W.
    Do the practice test and

    Do the practice test and get you speed up to answer every questions! The three test are great. Videos offered quick thinking insight, so be sure to learn the tricks to make the best score possible.

  • Marionette G.
    Bennett's Test

    The information was very helpful.

  • Wes J.
    12 year old preparing for gifted testing

    Wish I had found this earlier. Only 4 stars as it's a little pricey. Otherwise seems to be very effective.

  • Julissa I.
    Extremely Helpful

    I used the test prep which was very helpful and informative. I was called back from the job I tested for and was told I scored so high I was offered a higher paying position !

Course Content

Lessons Status

CritiCall Introduction


Data Entry & Typing


Decision Making


Memory Recall


Map Reading


Reading Comprehension


Basic Numeracy




Sentence Clarity




BONUS Interview Prep Video Guide

CritiCall Dispatcher Course

1 Week $49.90
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3 Month $79.90