Ace the Criticall 911 Dispatcher Test

Beat the 2023 Criticall Test in Just Three Hours With the Dispatch Primer System

Ready to Kickstart Your Dispatch Career?

Prepterminal’s Dispatch Primer System is the Best Preparation Tool for Criticall Success.

Criticall Maureen

Your Score On The Test Will Impact How Fast You'll Be Hired, & You Won’t Get A Second Chance!

The Test has 2 Major Sections:​

General Skills & Memory​

You’ll be assessed in areas like reading comprehension, vocabulary and written communication.

SHL Inductive Reasoning Practice Test

The SHL inductive reasoning test is an assessment designed to determine the abstract and logical capabilities of potential candidates for employment.

Typing Test​

You’ll be assessed in areas like typing speed, typing accuracy and memorization skills.

Verify G+ Practice Quiz

Try out our free 15-question SHL Verify G+ Practice Test to get a feel for SHL's latest exam format. These questions follow a drag & drop format - just drag your choice into the answer field!

Check Out Your Current Preparation Level With a Practice Test.

SHL Inductive Reasoning Practice Test

Verify G+ Practice Quiz

Preparation is key because:

Why is the passing rate so low?

There are 3 main reasons why:

Managing Multiple calls while handling a plethora of information at once is not easy & most application are not able to prioritize things in a proper order & end up wasting their time.

The Criticall Test is administered between one & three-hour time limit. It is important to be mindful of the time limit so that you are able to answer all questions thoroughly and accurately.

For most applicants, the test pattern seems very new & the exam criteria span over 8 different sections. This creates gaps in the learning scheme.

What do you need to improve your chances of selection?

Ace the Test With Prepterminal’s Exclusive Criticall Preparation Guide.

By being on this page, you’ve already taken the first step toward increasing your passing rate by 85%. So how do we take the next step toward securing your success?

THE ANSWER IS SURPRISINGLY EASY ........................

You just need two things:

  • The device you’re using to read this right now
  • Three hours of your time

That’s all you need. You can go from knowing nothing whatsoever about the Criticall Exam to being 100% prepared in just three hours, from the comfort of your home (or wherever you want to study!)


1 Week


1 Month


3 Months


Sections to Focus On ​​

The Criticall test assesses candidates on their ability in the following areas:

Attention To Detail

Attention to Detail

Get a complete understanding of the mechanics behind the X-Ray machine with over 800 practice images and 40 full lenght tests

 – Computerized Data Entry 

Listening to, or reading, data from a number of different sources and entering it quickly and accurately into a computer system via a keyboard.

– Cross Referencing

Cross-referencing information from an address book and entering it quickly and accurately into a computer system via a keyboard.

 – Character Comparison

Identifying and highlighting differences between two tables of seemingly identical information.

Basic Reading, Writing Math

Basic Reading, Writing & Math

Get a complete understanding of the mechanics behind the X-Ray machine with over 800 practice images and 40 full lenght tests

 – Vocal Summarization

Summarising information from simulated 911 calls or conversations and entering it into relevant data fields.

 – Reading Comprehension

Comprehending written information from a number of different texts and then answering subsequent questions.

 – Spelling

Spelling a number of commonplace words to test the candidate’s ability to clearly and accurately relay information between callers and emergency services.

 – Sentence Clarity

Determining which sentence best clarified a set of facts from a list of similarly worded sentences.

 – Math

Calculating a number of basic math questions to test the candidate’s ability to perform tasks such as addition, subtraction and percentage work.

Dispatch Skills

Dispatch Skills

Get a complete understanding of the mechanics behind the X-Ray machine with over 800 practice images and 40 full lenght tests

 – Decision Making

Assigning emergency response units to incidents based on strict geographic and company protocols.

 – Memory Recall

Recalling sequences of numbers & letters from short-term memory. Sequences may be presented in written or spoken form.

 – Prioritization

Prioritizing and ranking the urgency of emergency incidents based on company protocol to help determine necessary dispatch responses.

  Map Reading

Reading and navigating a number of different maps to then choose the most efficient or suitable route for emergency service units to travel.

What Is the Passing Score?

The Passing Score on the Criticall 911 Dispatcher Test Comes Under 3 Main Categories:​

Attention to Detail

Test Name

Passing Score

Data Entry with Multi-Tasking

60 KPM

Audio Data Entry with Multi-Tasking

28 KPM


35 WPM



Cross-Referencing with Audio


Character Comparison


Basic Skills

Test Name

Passing Score

Call Summarization


Call Summarization with Multi-Tasking


Reading Comprehension




Sentence Clarity


Dispatcher Skills

Test Name

Passing Score

Memory Recall


Numeric Memory Recall with Audio


Suburban-Rural Map Reading




Frequently asked questions

Dispatchers must be willing and able to help callers with a wide range of needs. They must be calm, polite, and sympathetic, while also quickly getting information. Listening skills. When answering an emergency call or handling radio communications, a dispatcher must listen carefully.

911 Operators gather critical information and prioritize calls for service while keeping callers calm and safe. Dispatchers manage calls for service while delegating these calls to officers and sending additional resources needed for the various situations they encounter.

You can’t go wrong by wearing a conservative suit in a dark color with a coordinating shirt. When you look good, you feel good, which is why smartly dressed job applicants exude confidence. Interviewing for a dispatcher job is no different than interviewing for an accountant position.

Michael Lerner

Created by: Michael Lerner

BSc, Psychometric Tutor, Prepterminal Test Expert

5840 students,
, 1577 Reviews

Hey, welcome to our Rapid SHL Masterclass. I’m Michael, PrepTerminal’s SHL Rapid SHL Masterclass in-house expert. I am here to assist you with any queries about the Rapid SHL Masterclass. Don’t hesitate to contact me at [email protected].

Success Stories

Discover what students said about us:


I'd wish to have had more time to learn

I regret not buying the SHL Assessment prep pack earlier. I only purchased it a night before the exam and failed on my first attempt because I couldn't absorb all the information in such a short amount of time. However, after having more time to review the material, I passed on my second attempt with a very high score of 94%. Therefore, I suggest to future clients to purchase this prep course at least 2-3 days prior to the exam.

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A bit pricey for my budget

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OK, perhaps I am too demanding, but

Overall, this is a good resource for preparing for the SHL Assessment test, particularly in the Verbal Reasoning section, as it highlights areas that native English speakers often overlook. However, I would have liked to have both timed and untimed versions of the questions so that users can track their progress without feeling either rushed or too relaxed.

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Five stars...

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I loved this SHL test prep

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