Ace the 2023 CritiCall and Kickstart Your Police Dispatch Career

| 7,576 students | Last Updated: Jan 24, 2023
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert
Created by: MaureenPsychometric Tutor, Prepterminal Test Expert
7,576 students -

I’m Maureen, Prepterminal’s CritiCall expert. Any questions about the course? Let me know at [email protected]

CritiCall Dispatcher Course

| 7,576 students | Last Updated: Jan 24, 2023
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert
  • Overview
  • Practice Test
  • Curriculum
  • Reviews

The CritiCall test (also known as the 911 Dispatcher Test) is a computer-based assessment that measures if a candidate has the aptitude and skills required to be a 911 call handler and dispatcher.

You need to perform well in each section of the test if you want to stand a chance of being selected in this highly competitive field. Prepterminal’s CritiCall Kickstart Course has everything you need to prepare from the ground up with extensive specialized training and advice straight from our veteran dispatch officers.

Fast-track your learning with ten specialized modules covering everything on your test, from dispatch incident calls, data entry, dispatch prioritization, and map reading, alongside all the cognitive skills you need to pass.

Start your CritiCall test prep right away by hitting Get Started on the sidebar, or keep reading to learn more about this difficult test.

What is the purpose of the CritiCall test?

Hi, I’m Maureen Laneski. I’ve been a dispatcher for a small department just outside of Detroit for 18 years. I have a master’s degree in teaching and was our department’s first certified communications training officer. For over ten years, anyone who sat in dispatch in our department had some or all of their training from me. The role of a 911 dispatcher, or call taker, comes with a great number of responsibilities, and as such, employers can be meticulous in their recruitment process.

Those working as handlers/dispatchers for the emergency services play a pivotal role in ensuring public safety. As such, a number of fundamental key skills are required in order to effectively carry out this job.

Finding candidates that can display competency in a number of key skills across a variety of different tasks is why assessment programs such as the CritiCall are so highly valued within the public-safety industry.

The CritiCall tests were developed in order to quickly and efficiently screen applicants in order to check for these key skills prior to any training they might receive if they are hired as a dispatcher, so that unqualified individuals may be filtered out prior to the application process. Today, there is fierce competition for the role of a 911 dispatcher. To be a successful candidate, you need to pass the CritiCall test. The CritiCall test is challenging, so you must be prepared and ready to put in the effort.

The test itself measures a variety of skills, each particular skill having a section dedicated to it. In order to become eligible to apply for a 911 dispatcher position, one must achieve the CritiCall ‘pass’ score.

The CritiCall assessment is broken down into a number of different modules, each designed to assess your competency in a number of skills relevant to the everyday duties of a 911 dispatcher. Some of these modules are more role-specific than others, like Map Reading and Decision Making, for example, whereas others are a more basic test of your reading, spelling, and math skills. But regardless of their apparent workplace relevance, you must achieve the pass mark in each of them to successfully complete the assessment.

At PrepTerminal, we want you to realize your ambition of becoming a 911 operator, and that’s why we are here to help. We provide you with a free CritiCall practice test to assess your current testing level.

The CritiCall practice test is timed. There are ten questions, and you will have 5 minutes to complete the test.

Free CritiCall Practice Test

What does CritiCall Course Cover?

  • Data Entry & Typing
  • Decision Making
  • Memory Recall
  • Map Reading
  • Reading Comprehension
  • Basic Numeracy
  • Spelling
  • Sentence Clarity
  • Interview Prep

What is Included?

Quick Online Prep Pack

Get immediate access to our advanced and adaptive learning software and get fully prepared to beat the CritiCall within a few hours.

Top Quality CritiCall Materials

Prepare within a few hours with the most up-to-date, accurate & effective dispatcher prep materials.

Extensive practice materials

Extensive CritiCall preparation with 50 question banks across all exam sections.

CritiCall prep from real dispatchers

Learn with expert guides created by veteran dispatch trainers who have spent years on the job.

CritiCall Dispatcher Course

CritiCall Test Modules

PrepTerminal’s CritiCall Test preparation course is broken down into three different categories, each instructing, explaining, and testing you on a different aspect of the CritiCall test. Our guides are all interactive and include step-by-step methods for answering every type of question, as well as detailed explanations of practice test answers.

These categories are:

Attention to Detail

1. Computerised Data Entry
Listening to, or reading, data from a number of different sources and entering it quickly and accurately into a computer system via a keyboard.

2. Cross Referencing
Cross-referencing information from an address book and entering it quickly and accurately into a computer system via a keyboard.

3. Character Comparison
Identifying and highlighting differences between two tables of seemingly identical information.

Basic Reading, Writing, and Math

4. Vocal Summarization
Summarising information from simulated 911 calls or conversations and entering it into relevant data fields.

5. Reading Comprehension
Comprehending written information from a number of different texts and then answering subsequent questions.

6. Spelling
Spelling a number of commonplace words to test the candidate’s ability to clearly and accurately relay information between callers and emergency services.

7. Sentence Clarity
Determining which sentence best clarified a set of facts from a list of similarly worded sentences.

8. Math
Calculating a number of basic math questions to test the candidate’s ability to perform tasks such as addition, subtraction, and percentage work.

Dispatcher Skills

9. Decision Making
Assigning emergency response units to incidents based on strict geographic and company protocol.

10. Memory Recall
Recalling sequences of numbers & letters from short-term memory. Sequences may be presented in written or spoken form.

11. Prioritization
Prioritizing and ranking the urgency of emergency incidents based on company protocol to help determine necessary dispatch responses.

12. Map Reading
Reading and navigating a number of different maps to then choose the most efficient or suitable route for emergency service units to travel.

CritiCall Passing Scores

As the CritiCall exam consists of different sections corresponding to different skills, each section comes with its own passing requirement. When preparing for this exam, it is important to bear these requirements in mind; one cannot simply do exceptionally well at half of the exam and flunk the other half expecting to scrape a passing grade. Proficiency in all components is essential.

Basic Skills

Test NamePassing Score
Call Summarization70%
Call Summarization with Multi-Tasking70%
Reading Comprehension60%
Sentence Clarity70%

Dispatcher Skills

Test NamePassing Score
Memory Recall70%
Numeric Memory Recall with Audio70%
Suburban-Rural Map Reading70%


Test NamePassing Score
Data Entry with Multi-Tasking60 KPM
Audio Data Entry with Multi-Tasking28 KPM
Keyboarding35 KPM
Cross-Referencing with Audio70%
Character Comparison70%

CritiCall Background Check and Panel Interview

When you apply for a dispatcher position, a background check will be carried out to ensure that you have no felony convictions and to make a qualitative assessment of any previous convictions on your record. This does not necessarily mean that any non-felony convictions will immediately disqualify you from the role – previous convictions are considered on a case-by-case basis. This course includes a full written module that explores the background check in full detail so that you can properly understand what to expect.

In addition, you will face the dreaded panel interview in order for your prospective employer to know a little more about you as a person so that they can have a more three-dimensional view than would be provided by simply testing your cognitive/work-related skills. While the experience can vary for each individual, this course includes a guide on the best methods for your panel interview, so that you can set yourself apart from the competition and show the panel your best side.

How to Pass the CritiCall Test?

The CritiCall is likely to be very dissimilar to any other kind of testing you’ve faced before, and becoming familiar with the content of the test, the layout of the questions, and the best, most reliable way to approach answers is your safest and fastest route to success. While you may find sets of practice questions for the CritiCall elsewhere online, our course is the only resource that also offers a route to success – not only do we provide the best practice resources available online, but we also provide fully-curated guide modules which explain the tactics needed in order to ace the test.

As far as specific preparation is concerned, our best advice is that you try your hand at practice tests before sitting down to take the real thing, like those offered by PrepTerminal. By learning with our guides and applying the knowledge gained in our practice test resources, you will be fully prepared for your CritiCall test and have a distinctive edge over your peers.

*Note: The Predictive Index and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.

Frequently Asked Questions (FAQs)

How does the course work?

It’s 100% online, and you get immediate access sent to your email as soon as you sign up. No books, No DVDs, No PDFs. You can study and practice on your computer or your phone. It works on any device with an internet connection!

If I’m struggling with a question, can I get help?

Don’t worry – send an email to Matt, our CritiCall expert, at [email protected], and he’ll be back to help you ASAP!

I have very short notice. Do I have enough time to prepare?

All you need is a few hours to prepare for your CritiCall exam with this course. Our modules have been designed to prepare our students in the most efficient way possible without losing any accuracy.

How many times will I be charged?

You’ll only be charged once for your course license. There are no recurring payments and no hidden fees.

Created by: MaureenPsychometric Tutor, Prepterminal Test Expert
7,576 students -

I’m Maureen, Prepterminal’s CritiCall expert. Any questions about the course? Let me know at [email protected]


  • Q
    Quincey J
    Informative for the subject
    Helpful to understand the right answers
  • J
    John D
    Easy to use
    Having a series of lessons to follow made me understand exactly how the test works
  • S
    Samantha B
    Helpful map tutorial
    Understanding how to read maps helped a lot in the real test
  • S
    Steve E
    Perfect for dispatch assessment
    Really really good, got me 100% ready
  • L
    Laura C
    New dispatcher!!
    I got the job!!!! The exercises in this course were soo helpful!
  • M
    Martin U
    Clearly made by an expert
    This course aligned perfectly with what I saw on my exam, the voice exercises were especially useful
  • M
    Time optional on math problems
    The basic math problems were a bit more challenging knowing it's a timed task it would be great to not have it timed, so that I can focus on the question. Some questions could still be timed. If there was a way to choose.
  • O
    Oliver W.
    Did well on the test
    I was a tragedy on the practice test, but after I took the course I improved my result significantly and actually managed to pass the real test!

CritiCall Dispatcher Course

1 Week $64.90
1 Month $74.90
3 Month $94.90