The Comprehensive Situational Judgement Test Prep Course

Last updated 03/2020

The Situational Judgement Test, commonly known as the SJT, is a type of test regularly used by many companies and employers all over the world to identify candidates with the ability to handle real-life job scenarios that are likely to occur in the workplace.

Prepterminal’s Situational Judgement Test Prep Course aims to help applicants who want to pass the test with our comprehensive study guides, video guides, practice questions and full practice tests.


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I’m Matt, Prepterminal’s Situational Judgement Test Prep Expert.
Any questions about the course? Let me know at matt@prepterminal.com



intro-img Introduction to the Situational Judgement Test

Although it may be difficult to believe, each SJT is different, or rather, unique, depending on the industry and employer that you are applying to work with.

Due to how customizable these tests are to fit the company culture, even more when it comes to each available position, more and more employers are choosing to use some sort of situational test in the recruitment process to ensure that the applicant that they hire is a perfect fit for the job.

Not only are these behavioral tests cheaper and more effective than many cognitive-based tests, but the information is more targeted, tailored and useful.

It is a cost-effective way to select strong performers, especially if employers are working with large candidate groups, considering that the questions and ‘correct’ answers can be turned to perfectly mimic what the company is looking for in an employee and the position that needs to be filled either it be entry-level or on the managerial level.


emergency What does the Situational Judgement Test include?

Typically, you’ll be asked to put yourself in an imagined role and answer questions from that perspective.

After all, the SJT utilizes a more advanced simulation-based method of questioning, where you’re expected to handle the ‘real’ demands of the job.

This might mean being interrupted while doing a critical task and dealing with immense time-pressure.

With the various ways employers can test you on this behavioral test, which is sometimes known informally throughout the professional world as the situational test, it is vital to make sure you brush up on the types of questions with situational judgement test tips and situational judgement test practice.

In the test proper, you will be given a situation that contains some sort of conflict, misunderstanding, or dilemma, all tailored for the position type that you are aiming for, namely:


emergency Customer Service Situational Judgement Test

Sometimes known or called as the ‘Entry-level SJT’, the questions here will be tailored to mimic situations that are likely to be encountered in customer service or entry level jobs.

For larger companies, all the questions included in this situational judgement test will have them tailored to always be that of the position that the candidate is applying for.

For others, however, the questions will generally be on customer service-related situations that are not exclusive to the industry that the company is in. This means you may encounter an SJT question where you will be put in the shoes of a boutique employee even if you are applying for a call-center job.

In this situational test, the company will see just what kind of employee you are when interacting with customers and what sort of solutions do you prefer when a conflict or misunderstanding occurs.

Some of these choices will be geared to accommodating the customer while others will be more towards upholding company or store policy.


emergency Supervisory Situational Judgement Test

Like the customer service SJT test type shared above, the questions here will be tailored to mimic situations that are likely to be encountered by those who are applying in a supervisor position in the company that they are interested in.

For larger companies, all the questions included in this situational judgement test will have them tailored to always be that of the position that the candidate is applying for.

For others, however, the questions will generally be on supervisor-related situations that are not exclusive to the industry that the company is in. This means you may encounter an SJT question where you will be put in the shoes of a boutique employee even if you are applying for a supervisor position at a call center.

In this situational test, the company will see just what kind of employee you are when interacting with workers whose positions are under your authority and what sort of solutions do you prefer when a conflict or misunderstanding occurs.

Some of these choices will be geared to accommodating the needs of the employee while others will be more towards upholding company policy or giving priority to what the customer wants.


emergency Managerial Situational Judgement Test

Like the previous SJT types mentioned above, the questions here will be tailored to mimic situations that are likely to be encountered by those who are applying for a managerial position in the company that they are interested in.

For larger companies, all the questions included in this situational judgement test will have them tailored to always be that of the position that the candidate is applying for.

For others, however, the questions will generally be on managerial-related situations that are not exclusive to the industry that the company is in. This means you may encounter an SJT question where you will be put in the shoes of a boutique manager even if you are applying for a managerial position at a call center.

In this situational test, the company will see just what kind of employee you are if you have the duties and responsibilities of a manager and how will you handle employee-and-employee, employee-and-customer, company-and-employee, and company-and-company conflict or misunderstanding occurs and what sort of solutions do you prefer to resolve this.

Some of these choices will be geared to accommodating the needs of the employee while others will be more towards upholding company policy.


emergency Interpersonal Skills Situational Judgement Test

Unlike the previously mentioned SJTs, the questions here will be focused on situations that will test your interpersonal skills regardless of position.

This means that the situations will be more centered on interpersonal skills-related problems such as having a misunderstanding between you and a fellow employee, a customer, or someone from a rival company and how you should act in public or during a meeting.

For some larger companies, all the questions included in this situational judgement test will have them tailored to always be that of the position that the candidate is applying for.

For others, however, there is no need to further specialize the questions or the answers unless conflict-management is part of the job or industry and they need to make sure that the applicant has the necessary skills to handle the pressure despite the customer getting angry and raising their voice at them.

Generally, however, the company that utilizes this SJT merely wants to confirm that the applicant has the minimum interpersonal skills to function as an employee of theirs.


emergency Additional Information about the SJT

To date, there are four ways to take or administer the SJT, namely: pen-and-paper test, text-based computer test, video clips coupled with text-based choices, and animated simulations with text-based choices.

Most SJT tests do not have a time-limit, and that said, you are instructed to answer honestly.

However, you are not typically expected to take too long answering each question or situation but the typical situational judgement test usually contains guidelines for how long it should take.

Most companies require the applicants to answer 20 scenarios within 30 minutes so there is a need for candidates to do some situational judgement test practice to try and meet this hidden requirement.

It is, however, important to keep in mind that many of them are custom-made for an industry or company, familiarizing yourself with situational judgement test examples will be vital so that you won’t be caught off guard.

Also, here are the things that your potential employers will see in your SJT results:

  • Your overall score
  • Your individual competency scores
  • How you compare to others taking the test

Through the use of a situational test, your potential employer can see detailed information on your test and how you scored.


emergency How Prepterminal Can Help with the SJT

As shown above, the situational judgement test is a rather test to get through, and for good reason.

Considering the fact that there is no clear indication on which is the correct answer for each SJT question or SJT type with how companies can change and modify it to their liking and making sure that the answer sets are unique to them, knowing how to tackle the exam effectively should be every test-taker’s priority.

With our comprehensive Situational Judgement Test Prep Course, which is designed by psychometric experts and test design professionals who regularly keep an eye and research the contents of the SJT so that our guides are always up-to-date, we can turn this hurdle into a mere stepping stone for you to overcome.

With their help, we were able to produce a full curriculum-based course for an optimal structured learning experience that covers everything in the Situational Judgement Test so that test-takers can prepare and succeed despite its difficult nature.

This means that our prep course has study guides, video guides, practice questions, and full practice tests that contain all of the subjects, questions, and question formats that will appear in the actual SJT test.

The course includes free situational judgement test questions and answers, situational judgement test tips, and situational judgement test examples so that you can get the best situational judgement test practice there is in the market!

Here at Prepterminal, we know that there are no bad test-takers, only ones that are more informed and more prepared.

Secure your future and land that dream job by studying and doing effective SJT practice with our Situational Judgement Test Prep Course today!


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Last updated 03/2020

The Situational Judgement Test, commonly known as the SJT, is a type of test regularly used by many companies and employers all over the world to identify candidates with the ability to handle real-life job scenarios that are likely to occur in the workplace.

Prepterminal’s Situational Judgement Test Prep Course aims to help applicants who want to pass the test with our comprehensive study guides, video guides, practice questions and full practice tests.

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  • What’s Included in the Course
  • 4 core Instructional Guides and Practice Tests on:
    • Customer Service
    • Supervisory Positions
    • Managerial Positions
    • Interpersonal Skills
  • Over 80+ practice questions
 

Course Content