Take the First Step Toward Criticall Mastery With Free Practice Tests and Expert Tutorials

Bestseller 7 Reviews | | Last Updated: Jan 24, 2023
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert

Criticall Dispatch Primer System

Bestseller 7 Reviews | | Last Updated: Jan 24, 2023
Created by: Maureen - Psychometric Tutor, Prepterminal Test Expert
  • Overview
  • Curriculum
  • Practice Tests
  • Reviews

Learn to beat the Criticall in just a few hours with the best online preparation materials

The Criticall is one of the hardest exams administered for any civil service position. Dispatchers need to be quick-thinking and efficient in their operation in order to serve the general public effectively.

Around 90% of dispatcher applicants nationwide are rejected as a result of failing the Criticall test. If you fail, your application will immediately be disqualified. Preparation for the Criticall is essential in such a competitive environment, so start your preparation today with our free practice test:

Take the 911 Criticall Practice Test

Prepterminal’s Dispatch Primer System is the premier resource for comprehensive Criticall prep. Featuring expert guides and realistic practice tests, students of any skill level will come out 100% prepared to beat their test.

While 90% of applicants taking the Criticall fail, our students enjoy an incredible 95% passing rate. Sign up today to supercharge your chances from 10% all the way to 95%!

Criticall : Course Content

Let’s take a look at some of the question types found on the Criticall test:

Criticall Test Questions

The Criticall test can be broken down into three main sections covering a total of 12 question categories.

Attention to detail

Computerised Data Entry

Listening to, or reading, data from a number of different sources and entering it quickly and accurately into a computer system via a keyboard.


Cross-referencing information from an address book and entering it quickly and accurately into a computer system via a keyboard.

Character Comparison

Identifying and highlighting differences between two tables of seemingly identical information.

Reading, Writing & Math

Vocal Summarization

Summarising information from simulated 911 calls or conversations and entering it into relevant data fields.

Reading Comprehension

Comprehending written information from a number of different texts and then answering subsequent questions.


Spelling a number of commonplace words to test the candidate’s ability to clearly and accurately relay information between callers and emergency services.

Sentence Clarity

Determining which sentence best clarified a set of facts from a list of similarly-worded sentences.


Calculating a number of basic math questions to test the candidate’s ability to perform tasks such as addition, subtraction, and percentage work.

Dispatcher Skills

Decision Making

Assigning emergency response units to incidents based on strict geographic and company protocol.

Memory Recall

Recalling sequences of numbers & letters from short-term memory. Sequences may be presented in written or spoken form.


Prioritizing and ranking the urgency of emergency incidents based on company protocol to help determine necessary dispatch responses.

Map Reading

Reading and navigating a number of different maps to then choose the most efficient or suitable route for emergency service units to travel.

Frequently Asked Questions (FAQs)

How does the course work?

It’s 100% online, and you get immediate access sent to your email as soon as you sign up. No books, No DVDs, No PDFs. You can study and practice on your computer or your phone. It works on any device with an internet connection!   

If I’m struggling with a question, can I get help?

Don’t worry – send an email to Matt, our CritiCall expert, at [email protected], and he’ll be back to help you ASAP!

I have very short notice. Do I have enough time to prepare?

All you need is a few hours to prepare for your CritiCall exam with this course. Our modules have been designed to prepare our students in the most efficient way possible without losing any accuracy.   

How many times will I be charged?

You’ll only be charged once for your course license. There are no recurring payments and no hidden fees.

Created by: MaureenPsychometric Tutor, Prepterminal Test Expert
- 7 Reviews

I’m Maureen, Prepterminal’s CritiCall expert. Any questions about the course? Let me know at [email protected]

Criticall Dispatch Primer System

1 Week $64.90
1 Month $74.90
3 Month $94.90